Root Cause Analysis: The True QA

$17.99 CAD

Finding the root cause of an issue is not as easy as people may think. Most see only the symptoms and try to mitigate them. Doing so will delay the inevitable problems from coming up again. This creates more frustrations within the organization and clients, as it seems like a never-ending cycle.
This book guides how to create a Root Cause Analysis program within a team, department, or organization. To provide context to each section, you will follow the story of John and his team working through an issue and provide process changes for executive support.
This book will expand your thinking of what process issue is causing headaches for people downstream and how to provide the right message to get executive buy-in.

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