Description
Finding the root cause of an issue isn’t as easy as people think. Most teams only see the symptoms, so they treat what’s visible and move on. The problem is the system doesn’t change, so the same pain recurs later, usually at the worst possible time. That cycle creates frustration within the organization and for clients, as it feels never-ending.
This book is a practical guide to building a Root Cause Analysis (RCA) program inside a team, department, or organization. To keep it grounded, you’ll follow the story of John and his team as they work through a real-world scenario, gather evidence, and propose changes that require executive support.
Along the way, you’ll learn how to spot the upstream process conditions that create downstream headaches, how to avoid blame-based “fixes,” and how to communicate the work clearly enough to turn compliance into real buy-in.
